Washing Machine - How to replace the shock absorber

Resolution

Refer always to your product’s user manual safety information before any repair or maintenance operation. https://www.electrolux.com/support/user-manuals/

WARNING! RISK OF ELECTRIC SHOCK

Before any repair or maintenance operation, deactivate the appliance and disconnect the mains plug from the socket.

WARNING! RISK OF INJURY

Always take care when moving appliances. For heavy appliances it's safest for two persons to move it. Always use safety gloves and safety footwear. Wear safety gloves at all times to protect from cuts from sharp edges.

WARNING! RISK OF EYE INJURY

Wear safety glasses if you perform maintenance or repair work involving springs.

WARNING! RISK OF PINCHING

Wear safety gloves if you perform maintenance or repair work involving belts.

WARNING! NOT INTENDED FOR CHILDREN

Keep all small parts and packaging out of reach of children under 3 years due to choking hazard. Installation and use should be performed by adults only.

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Before any maintenance operation, turn off water supply to the appliance. Always empty the appliance of all the water. Any maintenance should be carried out with the appliance standing upright. Residual water could damage electronics if the appliance is placed on any of its sides.

Make sure to use the product only for its designated purpose and verify that it is a compatible part for the intended product.

Do not use or install the product if damaged.

Please note that self-repair or nonprofessional repair can have safety consequences if not done properly and might void the warranty. Possessing the necessary know-how is essential.

HOW TO REPLACE THE SHOCK ABSORBER

1. Unscrew the two PH2 screws on the back of the lid and slide the lid back to release.

2. Press down the tab at the back left of the drawer and slide it out to remove. Unscrew the two PH2 screws in the drawer housing

3. Unscrew the three 8mm screws on top of the soap dispenser drawer and the four Torx 20 screws on either side of the control panel crossbar.

4. Unhook and remove the control panel out and away from the appliance.

5. Use pliers to unclip the wiring harness from the crossbar. Push the tab in and pull out the two wiring connectors from the user interface to release the control panel. Be careful not to damage the connector.

(Note: Take a photo before starting to ensure that all the wiring connector is returned to its correct position).

6. Loosen the securing spring to unhook the outer retaining spring and then remove.

7. Unhook the rubber bellow from the front panel.

8. Press in the two retaining tabs on the door lock and push the door lock to the left to release.

9. Unscrew the three Torx 20 screws under the front panel of the washing machine and then unscrew the four 8mm screws on either side of the front panel to release the front panel from the body of the appliance.

10. Pull the front panel towards you to release from the body of the machine.

11. Either using a 13mm spanner or a pair of pliers compress the securing pin whilst pulling out the shock absorber pin on the top of the shock absorber first (towards the drum) and then repeat for the bottom pin (towards the base of the appliance).

12. When the pins are released slide out the shock absorber from the drum holder and from the base shock absorber bracket.

13. When assembling repeat steps in reverse order.