Washing machine displays error message C9 or F9

Issue

• Washing machine displays error message C9 or F9

Applies to:

• Washing machines

Resolution

Error message C9 or F9 indicates an imbalance during a spin cycle.

• Resetting is recommended on early machines.

Resetting guide:

C9 error:

• Start by closing the door and setting the cycle selector to zero.
• Press the two buttons at the top (soak and pre-wash).
• At the same time, turn the cycle selector counter-clockwise to the delicate spin cycle.
• Then release the two buttons and continue turning the selector counter-clockwise all the way round to off (almost one full turn).
• Try to wash normally.
• If the display continues to show error C9, the bearings in the appliance’s motor may be faulty.

Important: Only reset the appliance once. Frequent resetting contributes to wearing off of the motor.

Motor:

• If the problem reoccurs, there is probably a fault of the motor or the motor’s bearings.

If the above suggestion do not resolve the issue, contact an Authorized Service Center.