Dropped something on hob / impact damage / cracked glass / care / replace and how to organise a repair
Issue
- Impact damage / cracked glass on hob
- How to organise a repair
Applies to:
- Induction hobs
- Ceramic hobs
Resolution
If the glass-ceramic surface/glass surface is cracked, switch off the appliance and unplug it from the mains. In case the appliance is connected to the mains directly using a junction box, remove the fuse to disconnect the appliance from the power supply. The glass top on the appliance can be replaced and we would suggest this being carried out by an authorised service technician.
Impact damage is not covered by the warranty so the service visit will be chargeable.
Do not attempt to replace cracked or broken glass yourself as this could lead to injury or further damage to the hob or your property.
Was this article helpful?
Related Articles
- When activating the inner zone of a cooking field, it appears that the outer zone is also heating
- Damage to ceramic and induction hob glass - Impact damage and stress damage (cracked glass)
- What cookware is suitable for cooking zones with induction heating?
- Hot plate switches itself off / beeps
- Hob blows/ trips fuse
- My hob does not turn on
- Hob displays error message E4 / E401 / E402 / E403 / E421 / E422 / E423 / E431 / E432 / E433
- Empty pan burned on the hob
- Hob displays message A
- Hob displays error message E6 / E641
Book a service
Having issues with your appliance? Book a reliable and professional service from our expert technicians to get your product up and running.
Spare parts & Accessories
Find original spare parts for your appliance in our webshop and have them delivered directly to your door.