Hob displays error message E3 / E311 / E312 / E313

Issue

• Induction hob displays error message E3 / E311 / E312 / E313

Resolution

Error code E3 / E311 / E312 / E313 means the appliance is connected to 400V.

1. Contact the qualified installer who installed the appliance.

This issue could indicate over voltage or an incorrect wiring connection and will require professional attention.

The correct model-specific wiring diagram can be found on the bottom of the hob or in the user manual supplied with the appliance.

2. Contact an Authorized Service Center.

If the issue continues after these checks, it is advisable to contact:

• A qualified electrician, or
• An authorized service technician

Cause:

FAQ – Induction Hob Error Code E3 / E311 / E312 / E313

What does E3 mean on an induction hob?
E3 indicates that the induction hob has detected an incorrect power supply voltage, typically related to a 400V connection.

What is the difference between E3, E311, E312, and E313?
These error codes all relate to a power supply or voltage issue and generally indicate that the hob has detected an abnormal electrical connection.

Where can I find the correct wiring diagram for my induction hob?
You can find the correct electrical connection (wiring) diagram in the user manual supplied with your induction hob. On many models, the wiring diagram is also shown on a label attached to the bottom of the hob. As wiring requirements can vary between models, always check the diagram for your specific hob. If you are unsure about the installation, contact a qualified electrician.

Can I continue using the hob when E3 is displayed?
No. The hob should not be used until the electrical installation has been checked and the cause of the error has been resolved.

Why does my induction hob show E3 immediately after installation?
This often happens when the hob has been wired incorrectly or connected to a power supply that does not match the installation requirements.

Can I fix error E3 myself?
No. Electrical connections and voltage checks must be carried out by a qualified electrician or an authorized service technician.

Does E3 always mean the hob is faulty?
No. In many cases, E3, E311, E312, or E313 are caused by an installation or power supply issue rather than a fault with the hob itself.

When should I contact service for error E3?
If the error remains after the electrical installation has been checked by a qualified electrician, contact an authorized service center for further diagnosis.