Induction Hob Installation Faults

Issue

• The hob cannot be activated / is not operating
• Only two cooking zones are operating
• Error message E3 or E311 or E312 appear on the power setting display (in some cases also signals / beeps)
• Error message E8 or E822 appear on the power setting display
• Hob blows / trips fuse

Resolution

What Do These Errors Mean?

These symptoms and displayed error codes (E3, E311, E8, E822) typically indicate an installation or electrical supply issue.

For safety and performance, our appliances require precise installation, and any irregularity may prevent correct operation.

Important Safety Advice

We strongly recommend not attempting repairs yourself.

Unauthorised intervention may:

• Damage your appliance
• Void warranty
• Create safety risks

Common Cause in New Installations

If your induction hob is newly installed, the issue is often related to setup.

This includes:

• First-time connection to power
• Connection to a different outlet
• Electrical circuit overload

Recommended Checks

1. Confirm Power Supply

Check the socket using another appliance.
If there is no power, consult a qualified electrician.

2. Inspect for Visible Damage

Look for signs of heat or moisture affecting cables or connections.

3. Check the Fuse

If the fuse trips repeatedly, this indicates a deeper electrical issue.

4. Review Installation Instructions

Ensure the appliance has been installed in line with the installation instructions supplied with the hob.

These guidelines are designed to ensure:

• Correct electrical connection
• Safe operation
• Optimal performance

Always refer to the user manual for model‑specific requirements.

Download installation guide for your model.

4. Review Installation

Contact the installer to verify the appliance was set up correctly.

An electrician can check, among other things:

• whether the appliance has been connected correctly,
• whether the installation is suitable for the particular hob model,
• whether the circuit protection devices are working correctly,
• whether there is an overload or any other fault in the installation.

When to Contact Support

If the issue persists, contact:

• Your installer, or
• An Authorised Service Centre

Whether your appliance is in or out of warranty, we're here to guide you to the right repair solution.

Book a repair online